Clients reviews about The Doctors Laser Clinic | Poringland & Norwich Skin & Aesthetics

Amazing first consultation! Everyone so welcoming and friendly in an environment that felt safe, clean and well managed. Dr Malcom acted with compassion and integrity while providing me with clear and realistic infomation and expectations. He answered all of my questions in a way that was easy to understand. I particularly valued the strong morals the practice hold, placing patients at the centre of everything they do to ensure safe, suitable and optimal results are acheived. Dr Malcome and the team really made me feel at home amd seen as a person not just another case. Im about to qualify as a nurse myself, and could tell this practice works to high standards and well within their competency while putting patient care at the centre of everything they do. I would highly reccomend to anyone considering a treatment! 💫💫💫💫💫 ~ Vickie C

Exceptional from start to finish! The team has absolutely vast experience and expertise, but what really sets them apart is the professional pride and friendliness, the commitment to their trade and their clients. I had half a dozen moles removed from my face, one of which proved tricker than the others and needed a little follow-up, and Malcolm's and Helen's dedicated professionalism and informative and friendly chats about what to expect made me feel completely comfortable with the procedure. The front of house and the rest of the team are also absolutely lovely and you feel welcome and looked after from the moment you step through the doors. Thank you everyone, and if I could give more than 5 stars I would! ~ Jo H

Had my free consultation with Dr Malcolm today for a mole removal. He was very friendly and very knowledgable. Unfortunatly, the type of moles i had were not suitable for laser removal (would have left a worse scar). Although naturally dissapointed, Dr malcolm fully explained why this wouldnt be possible, aswell as showing empathy and possitivity towards my disapointment. I may not have had the outcome i wanted to hear, but the honesty, positivity and professionalism were very much appriciated. Would not hesitate in contacting them in the future for any other issues i have. Also have to mention the nurse who handed me a form at the start was very nice and friendly also! ~ David H

Starting from booking the appointment to the end of the procedure I experienced excellent service. They are friendly, professional, and informative. When I first spoke to Sarah about what I needed to achieve she really took time to explain everything A to Z. She is highly professional and knowledgeable. She will advise you on the best option not just for the sake of money but to give her one hundred percent commitment to help you with what needs to be achieved. It was the first time I went through an aesthetic procedure and I was really nervous. But she was so gentle and I'm really happy with the results. I highly recommend Doctors Laser Clinic and Sarah Hilton. ~ Thiwanka K

I can only talk about my experience on the day of the procedure as it is still quite early regarding my healing process. However, I was looked after so well by both Malcolm and Helen and they both made me feel more relaxed and reduced my nerves to such an extent that whole experience was really quite stress free. They even went the extra mile to alay my fear of injections lol! As for the results of my procedure, it has been 4 days since this took place and I am very confident of a very good outcome which I will share and update. I was very nervous about having a procedure carried out on my face for several reasons, but four days afterwards I just feel that I made the right decision and chose the right people to carry out the treatment, so thank you so much and hopefully I will be able to provide an update in a couple of weeks! Thank you Malcolm and Helen!! ~ Pauline M

As I know nothing about these clinics my first port of call was to look at the customer reviews. I can fully endorse the excellent feedback. The initial phone call very relaxed and friendly with all questions answered without any hint of pressure .Most unusual in today's world ! My initial consultation with Malcholm confirmed my initial impressions ,who spent time going through the procedures involved. I have booked to have the treatment carried out and will certainly recommend that this company to my friends . Any business today that has built its reputation on "old fashioned in todays world customer service " deserves support ~ Charles A

This place and the people who work here are amazing. I went for a consultation with them to explore how to reduce the appearance of lots of cysts on my face. They eventually removed these by laser and I am absolutely thrilled with the end result. Their knowledge and expertise about all things skin and all things laser is outstanding. It was such an easy and seamless process from start to finish because of the care and experience of all the people involved - they are fabulous people at this place. I would give them 10 stars in this review if there was that option. I can't recommend them highly enough. Thank you so much. ~ caroline c

A very informative consultation, with both the operator of the laser and the Dr that will be in attendance, to help me make the best decision for myself about the 4 fleshy lumps/moles on my face that I feel are unsightly. All my questions were answered fully and to my complete satisfaction. I will be proceeding with the treatment but have decided to slightly scale down the extent of the removal I was considering as I was reminded that no-one looks as closely at my face as I do so what I perceive as a flaw is not really noticable to others at all. ~ karen s

'Absolutely fantastic' is the way I would describe my experience with The Doctor's Laser Clinic. From my initial phone call to ask about anti- wrinkle injections to having them done this morning, I can honestly say that the service, people, place, knowledge and expertise is outstanding across the board. I can't recommend this place highly enough. Thank you to everyone who works there and especially to Sarah, who couldn't have been more lovely and carried out my procedure with expert care and knowledge. I'm really looking forward to going again. ~ Laura H

I have received an exceptional medical treatment by Dr Malcolm and Helen. The doctor's expertise, exceptional care and professionalism made me feel comfortable, informed and confident throughout the entire process until full recovery. The staff was also very friendly and helpful, creating a positive experience. I highly recommend this doctor to anyone seeking outstanding care. I am incredibly grateful for the positive outcome following my procedure. Thank you again for the exceptional service. ~ Nilika F

Honestly, you can feel the love and care that is taken in this clinic. Time is given to explain and answer questions during consultation. The warmth and friendliness is extremely natural. They made me feel relaxed during the procedure and the visits feel more like that of a family friend rather than a clinical appointment. They treated me as an individual catering to my needs, there was no over selling of product. Their hospitality is second to none! Highly recommend and simply wouldn’t go anywhere else! ~ Val A

I've been coming to the Doctors Laser Clinic for a couple of years now, and the level of service and professionalism is as good today as it's always been. You never feel rushed, the staff are always happy to take the time to listen to you and recommend treatments, and their prices are so competitive still (I don't think they've gone up in the last two years!) If you're an old hand at cosmetic procedures, or contemplating it for the first time, I would whole- heartedly recommend you call the Doctors Laser Clinic. You won't regret it! ~ Shaun C

My visits to the Clinic always leave me smiling all the way home. Every single person who works there manages to make you feel like a million dollars!! They are so kind and complimentary, such a wonderful group of people who work perfectly as a collaborative team. I recommend Malcolm to anybody who is considering Botox. His vast knowledge, skills and technical ability puts you at ease in a split second. I would never go anywhere else. I strangely look forward to returning!! ~ Elizabeth S

The Doctors Laser Clinic is an incredible place, from my 1st initial consultation I was totally put at ease and felt so comfortable. I knew I was in safe hands with Sarah, she explained everything thoroughly and made sure I was ok throughout all of my treatments. I have made a few visits to the clinic now and have met more of the team, they are all just SO lovely, from the moment you walk through the door you are looked after so incredibly well. I would 100% recommend The Doctors Laser Clinic. ~ Kirsty B

Without doubt the best laser clinic you could ever hope to find. They are friendly, professional and honest. I had awful sun-damaged skin on my chest, horrible weeping red sores. I couldn't wear a bra without cotton-wool to ease the pain. They treated my sun-damaged skin to the extent that it is comfortable to wear a bra again, my skin is healthy and no longer fragile. I highly recommend this clinic, no matter what your issue, you will be treated with kindness and compassion. ~ Julie G

I had a skin tag on my nose removed December 2017 by Malcolm. The whole service was brilliant! Recently i thought it was returning so i emailed the clinic and Jenny promptly replied. Malcolm was off recovering from a operation but still asked me to send a photo so he could check the same day! As Malcolm thought it didn't look like the previous issue Jenny organised a review appointment as soon as Malcolm returned to work. Jenny messaged me to see if i was happy with the plan in place and reassured me of any concerns. As Malcolm diagnosed rightly it was thankfully just a sore which has since gone. Jenny messaged me checking in on things before i could even tell them which i think is really caring! I just can't fault the clinic or the staff i have had the pleasure of meeting. All very caring, friendly and knowledgable so you really feel you are in the best hands! I don't wish for anything at present but if in the future i do this will be the only place i will use, and even my husband is swayed after the great care i have received. Again thank you, a great service! ~ Charmaine C

I have been going to the doctors laser surgery for years, they have always been so friendly and professional, I have seen Sarah for years, I trust her with any advice she gives to me, with her years of knowledge and training she has always been truthful and honest, I send all of my clients to her. As a hairdresser being in the mirror all day it is important to feel confident in your appearance and she has given me, exactly that! Thank you Sarah ~ Carly D

I would highly recommend the Doctors Laser Clinic. I visited the clinic for the first time for botox and filler and I was so impressed with the service I recieved. All the staff are very friendly and welcoming and made me feel at ease. The procedure was explained to me and all my questions answered. At no point did I feel under pressure to go through with the procedure. Malcom and his team are fantastic and I'm looking forward to my next visit. ~ Harriet

Fantastic service and treatments received from Jayne at the Doctors Laser Clinic from the very first time I walked in the door, thank you so much. She has made it such an easy process, explaining everything and ensuring that I get the best outcome from my treatments. I will miss seeing Jayne regularly for a catch up (!) but am sure that I will be back in the near future! Thank you so much to you all, the whole team have been very welcoming xx ~ Hannah C

I was recommended to visit this practice and must say the service was incredible. A 'proper' professional run business that makes you welcome right from the word go. The business just feels right as soon as you walk through the doors. I had laser treatment to remove a small growth on my upper lip by Helen and must say 2 weeks on there is no sign of where it was. Superb cup of coffee as soon as you walk through the doors !!!!! ~ Peter D

From the first phone call, to leaving after treatment - the quality of service and customer communication was top notch. I'm a person who likes personal and relaxed interaction and this threaded throughout my experience with every person I came into contact with. I have to give a massive shout out to Sarah Hilton whose high level of knowledge and experience was clearly evident, and her relaxed and friendly approach made my appointment enjoyable. ~ Cat C

What am amazing place. Dr Willis and his team are lovely and engaging group - a great combination of skill, wit, humour, knowledge, experience, kindness and enthusiasm. Propelled through the process effortlessly - felt like an hour with old friends at the end of which walked back out problem solved. Can't thank them enough 100% recommend, if you're in any doubt you in good hands with this team so JFDI. ~ Kevin T

Well what can I say! As always an absolutely amazing treatment here again! As I walked through the door I was greeted with a hello, good afternoon and would you like a coffee? Such a friendly team. Malcolm is just the best! Put at ease and is a shining knight in armour! If you want an excellent and friendly service then this is definitely the place to go without a shadow of doubt. Thank you yet again team for a wonderful experience. ~ alison w

Can't thank The Doctors Laser Clinic enough. Their knowledge and understanding is very thorough. The care and sensitivity in which I was dealt with was really impressive. Super happy with the results of my treatment and the customer care received throughout the whole process. Would highly recommend The Doctors Laser Clinic if you are considering a treatment. Thank you so much to Dr Malcolm Willis and his team. ~ Vanda C

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